Process Approach

SFP Hydraulics, Inc. is committed to quality in working practice and customer service which is defined through its Core and Supporting Business Processes. Through each of these business processes, the Quality Management System is aligned with the goals and strategic direction of the organization. The Quality Management System defines our commitment:

  • by demonstrating our ability to consistently provide quality product that meets customer and applicable regulatory requirements
  • by addressing customer satisfaction through the effective application of the system, including processes for continual improvement and the prevention of nonconformity
  • through employee empowerment, especially for innovative action to improve the department’s performance
  • through orderly change management that will maintain a high level of product and service conformity